Privacy Policy

Last updated: 29 June 2026

This is a starting template, not legal advice. Before you go live, have it reviewed and fill in the placeholders (business name, ABN, and any analytics or booking tools you actually use).

1. Who we are

Urban West Cleaning ("we", "us", "our") provides cleaning services in the Sydney area. We're committed to protecting your privacy and handling your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. What we collect

When you contact us or request a quote, we may collect:

• Your name and contact details (phone, email);
• The suburb and details of the property to be cleaned;
• Any information you include in your message;
• Basic technical information from your visit (such as browser type), if analytics are enabled.

3. How we use it

We use your information to:

• Prepare and send your quote;
• Arrange, schedule and carry out your clean;
• Contact you about your booking or enquiry;
• Keep records and meet our legal obligations.

4. Disclosure

We don't sell your personal information. We may share it with service providers who help us run the business (for example, an email or scheduling tool), and only as needed to provide our service to you, or where required by law.

5. Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law.

6. Cookies and analytics

This website may use cookies or analytics to understand how the site is used. You can control cookies through your browser settings. [Placeholder — list any analytics tools you use.]

7. Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

8. Complaints

If you have a concern about how we've handled your information, contact us first and we'll work to resolve it. You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact

For any privacy questions, email hello@urbanwestcleaning.com.au or use our contact page.